Website Terms and Conditions of Sale

BAYCAST INDUSTRIES LIMITED Website Terms and Conditions of Sale



Physical location: 45b Hull Road, Mount Maunganui, New Zealand

Our Contact information: Email: info@baycast.co.nz and Telephone: 07 575 7938

By using this website, you indicate you have agreed to the following terms and conditions:


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by BAYCAST INDUSTRIES LIMITED for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

All designs, text, graphics and their selection and arrangement on this Website are the copyright of BAYCAST INDUSTRIES LIMITED or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without BAYCAST INDUSTRIES LIMITED’s prior written consent is strictly prohibited.

Disclaimer of Warranty
We endeavour to present you with accurate and trustworthy information at all times, we cannot, however, guarantee that every piece of information on our web site is true, up to date and accurate at all times.

In addition, the web site may include content provided by third parties and users- content we distribute, we do not publish. The statements and advice offered by third parties are not necessarily those of BAYCAST INDUSTRIES LIMITED.

All pricing displayed is in New Zealand currency and is GST exclusive unless otherwise stated.

BAYCAST INDUSTRIES LIMITED will not be held responsible for orders that are declined. For any products which have been ordered, In the case of non-supply, we will make an explanation for the non-supply available to you on request.

We ensure the security of all credit card transactions performed on the site with the use of encryption technology. We will validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the address provided in your registration form.


We only deliver to registered addresses in New Zealand. We currently do not ship overseas.

New Zealand orders are generally sent via Toll Freight or Fastway Couriers.


You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret packing and dispatch may already have taken place.

Returns and Exchanges


You will need to contact us on 07 575 7938 within that day you received the goods.

You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. Please see “Damaged, Lost or Defective Products” and “Wrong Product Delivered” below for conditions.

The product needs to be returned in its original packaging.

If you would like to exchange your item please get in contact with us and we will confirm if that is possible.

Some items on the website will state whether the item is non-returnable, please be aware of these items.

If you have ordered the wrong product, you may return the product if it is not non-returnable, however, a restocking fee of twenty percent of the purchase price may be incurred.


If you received a product that is faulty or if you have received the wrong product. Please contact us on phone: 07 5757938 or email info@baycast.co.nz to discuss an exchange or refund option.

Wrong Product Delivered

If you have received the wrong product. Please contact us on phone: 07 5757938 or email info@baycast.co.nz to discuss an exchange or refund option.

Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery please do not throw away the parcel or packaging in which the product came as.

Do not sign for the parcel from the courier company.

Please contact us on 07 5757938 or email info@baycast.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

Customer must return prepaid to BAYCAST INDUSTRIES LIMITED within 10 days any products that are damaged, or notify BAYCAST INDUSTRIES LIMITED of any lost or incomplete deliveries so that BAYCAST INDUSTRIES LIMITED can inspect the Products or lay claim against the carrier. Failure to do so will result in the claim being declined.

BAYCAST INDUSTRIES LIMITED reserves the right to decide in its sole discretion whether it will accept the return of any Products for credit, repair or replacement. BAYCAST INDUSTRIES LIMITED will not accept the return of any Product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the Product is expressly sold on a no-returns basis. Where returned Product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by BAYCAST INDUSTRIES LIMITED of returned Product does not constitute acceptance for any purposes.